REFUND POLICY

Refund Policy

Last updated: 30 September 2026

We want you to pay only for books that work. Try your first book free and preview any book before you export it, so you know what you will get.

Failed exports

If an export fails, the credits reserved for it are returned automatically. You are never charged credits for a failed book.

Book Packs

If you have not used any credits from a Book Pack, you can ask for a full refund within 14 days of purchase.

Monthly plans

If you have not used any credits in your first paid month, you can ask for a full refund of that payment within 7 days. After that, you can cancel at any time to stop future payments, but we do not refund part-used months.

Quality problems

If a paid book is unusable — for example text is missing or garbled in a way the preview did not show — contact us with the project ID. We will try to fix it; if we cannot, we will return the credits or refund the payment.

Billing errors

If you were charged twice, charged after cancelling, or charged the wrong amount, contact us and we will refund the error in full.

How to ask for a refund

Use the support form from the email address on your account, and include your PayPal reference from the Payments section of your account. Approved refunds go back to your original PayPal payment method, normally within 5–10 business days. Credits bought with a refunded payment are removed from your account.

This policy does not affect your statutory rights as a consumer.